Ask Jennings.ie: What Happens When I First Call Jennings?
We have somebody to speak to you at all times, 24 hours a day; seven days a week.
Call 01 855 5511 Night or Day
You’ll never get a voicemail, even in the middle of the night. We always answer our phone and you’ll speak to a member of Jennings staff who is experienced in dealing with those very recently bereaved; someone who completely understands that you are upset and possibly a little shocked.
Questions Asked and Questions Answered
At this point, the member of Jennings staff will gently ask you some details, and also answer any questions you might have for them.
Please rest assured that we have the greatest of respect for your feelings and will be sensitive and tactful in gathering the information we need to help you.
As a rule we’ll need your name, address, contact number and your relationship to the person who has passed away, as well as some basic details of the date, time and place of the person’s passing.
As with everything in life, paperwork is involved. There’s no escaping it! There are certain forms that must be completed, depending on where the deceased were at the time of passing.
Please Note: For the most part, all of the forms mentioned will be filled out by medical or administrative personnel, not family members.
Jennings will advise you on any paperwork to be completed by the family. The forms referred to in this article are just for your general information.
If somebody has died at home, their doctor is required to sign a Death Notification Form.
What Decisions must the Family Make at this Point?
For the family, the only key decision that needs to be made at this point is whether the family would like to have a burial or a cremation.
If the deceased was ill for a period of time, those details may have already been discussed, but if a death was sudden and if the person who died hasn’t left any instructions, then Jennings can give you information on both burial and cremation.
If your loved one has passed away at home, and if the family of the deceased wishes to have a cremation, the attending doctor will need to complete a Cremation Medical Certificate Form C before Jennings may remove the deceased.
If there is not a doctor in attendance at the home, Jennings will ask for the contact information so we can obtain the necessary paperwork as soon as possible in order for us to be able to remove the deceased.
Please see our article on Death at Home for more information
One of the last questions Jennings will ask the family member who has made the call to us is ‘Do we have the Family’s permission to take the deceased into our care?’
If so, and once we have answered any questions from the family and helped them with any information we can provide, Jennings organise to come to the home of the deceased and take the deceased into our care.
Please don’t hesitate to call us at any time if you feel you may need us in the immediate future, or if you lose a loved one, Jennings is here to help.
You will never be alone once you make the call to us on 01 855 5511